How to Effectively Cancel Your Event

Sometimes, unexpected circumstances arise, and you may need to cancel an event you’ve planned. Whether it’s a Signature Library Virtual, or in-person event, it's important to understand your cancellation options and the correct process for doing so.

Here’s what you need to know when canceling an event:

1. Review the Visit.Org Cancellation Policy

Before moving forward with the cancellation, take a moment to review the cancellation policy outlined in the following live link. This specify the terms regarding cancellation fees, deadlines, and any potential penalties. This is critical to avoid any surprises and ensure that you comply with all terms set by the event organizer or venue.

2. Notify the Visit.Org Customer Support team or CSM Support Team

Once you're clear on the cancellation policy, reach out to your Customer Success Manager (CSM) or the CSM support team - customersuccess@visit.org. They can assist you with the official cancellation process and advise on any next steps, including rescheduling, or additional actions that may be required.

Be prepared to provide details of the event, such as the event name, date, and any other relevant information that may help expedite the cancellation process.

3. Cancellation Fees and Invoices

If your cancellation falls within a time frame that incurs any cancellation fees, you will receive the pertinent invoice after the original event date. Be sure to review the invoice carefully and address any payment requirements as per your contract.

By following these steps and staying informed of your cancellation policy, you can cancel your event smoothly and avoid unnecessary complications.

If you have any further questions or need assistance, don’t hesitate to contact your CSM or support team for guidance!