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How to add or cancel a registrant

Follow these steps to add a registrant to your event

Step 1: Open the Event Dashboard

To start, in your event page, click on  Event Dashboard. Look for the Add Registrants button, and click on it. Once you open the menu, you'll see an option to Add Registrant —select this option to proceed.

Add Resgistrant 1

Step 2: Add the user

Now, it's time to add your registrant! You’ll be prompted to fill in a few details:
  • First Name
  • Last Name
  • Email Address (must be a valid company email)

Once you confirm and add the registrant, you’ll see a quick confirmation letting you know that they’ve been successfully added to the event.

 

Common Errors You Might Encounter

During the registration process, here are some common issues that may pop up:

  • Required field is missing - Double-check that every row contains a valid First Name, Last Name, and Email Address.
  • Invalid email format - nsure each email address is formatted correctly (e.g., name@domain.com). A missing "@" or misplaced characters can cause issues.
  • Email domain validation - The email address did not match the company's approved domain. Make sure the email matches your organization's domain requirements
  • Duplicate - The employee is already registered for this event.

By following these simple steps, you can ensure your team’s registration is complete and that they receive the invite and all the information needed to enhance their experience.

If you're looking to add registrants in bulk you can check our article here.

Canceling Registration

If you need to cancel a user’s registration, it’s super easy! Just follow these steps:

  1. Head over to your event page and click on Event Dashboard.
  2. Click on the number of registrants to view the list.
Once you see the list of all registrants, find the user you want to cancel. In the Actions menu, simply select Cancel Participation. After you click that, their registration will be removed from the event.

 

Remove registrants

By following these simple steps, you’ll be all set! We hope this helps make your event run smoothly and that you see amazing participation. Happy event planning!